Natural Networks is comprised of a dynamic group of professionals dedicated to bringing Fortune 500 I.T. solutions to small and mid-sized businesses in Southern California. We understand the distinctive needs of this niche market and has based our business model around providing them with a superior quality IT solution that has been previously out of reach due to cost and personnel factors – a solution that is extremely versatile, scalable to company size, and can be customized to virtually any business sector.
The On Site Technical Support Technician is responsible for all onsite service and support needs for our customers. This relates to all technology, to include: workstations, servers, printers, networks, and vendor specific hardware and software. This person takes ownership of the client’s technical environment. From a 10,000 foot view and is responsible to:
65% – IT Support (Client Resolution)
20% – Customer Communication
15% – Complete Ticket Notes/Documentation of Policies and Procedures
To perform this job successfully, an individual must be able to perform each of the requirements listed below: