At Natural Networks, we value our employees and believe that the environmental culture is essential to the success of the business. Because we are a small company, one of the many advantages is that we get to know one another with the help of monthly events, like Happy Hour and Monday free lunches and other events that occur throughout the year. We have also been an A+ rated business with the Better Business Bureau and San Diego Business Journal’s Book of Lists for years in multiple categories. If your interest is still peaked and you qualify in one of our listed open positions, then please apply at jobs@naturalnetworks.com!

Current Job Opportunities:

Who We Are:

We are a growing MSP and ITSP company that has been in business for over 25 years! We are seeking someone that wants to learn, grow and is open to moving up within our organization in their career. We provide fully managed Voice, IT, and Cloud solutions for small to mid-sized businesses. We are seeking a technically proficient, team-oriented individual to contribute to the on-going success and development of our team!

Responsibilities and Duties:

Natural Networks is looking for a Level I IT Tech with very strong customer service skills and a good understanding of computers, servers and networks as well as building, troubleshooting, and maintaining: workstations, servers, network equipment, and Cloud Services via remote and on-site support. Additionally, creating and updating procedures as needed and making sure SLA's with our clients are met.

Requirements:

  • At least 2 years of recent, professional, hands-on experience in the IT field
  • Must have good knowledge of computers, servers, and networking with the ability to clearly understand problems being described by customers and assign the appropriate resource
  • Must be very organized, methodical and be able to multi-task
  • Able prioritize tasks/tickets as they populate including ability to track all ongoing service tickets and follow-up with clients regularly with status updates.
  • Monitor Backup, Anti-Virus, Workstation, Server, and other alerts daily for any errors that require attention.
  • Great interpersonal, communication, and organizational skills
  • Excellent phone and customer service skills
  • Strong attention to detail
  • Participate in on-call rotation
  • Good driving record and own vehicle
  • Must be able to handle stress well in a fast-paced environment
  • CompTIA and Microsoft Certifications are a plus, but not required

Experience with installing, troubleshooting, and maintaining the following:

  • All versions of Microsoft Windows (desktop and server)
  • Office 365 (applications and administration)
  • Mac OS X experience (not required but is a plus)
  • Active Directory
  • Group Policy Objects
  • Desktop and server hardware
  • DHCP
  • DNS
  • TCP/IP
  • Experience using VMware, Veeam, AutoTask (or other PSA), Managed Workplace, and Avast a plus

Education or Formal Training:

  • Associate's degree in Computer Science or related field, or equivalent combination of related education and experience
  • A+ Technology Certification preferred
  • Other relevant certifications are an advantage

Benefits:

  • Medical & Dental (100% Employer Paid minus co-pay)
  • PTO
  • Major holidays off
  • Mileage reimbursement
  • Free lunch Mondays
  • 1-hour lunch time
  • Ongoing weekly training
  • Tuition Reimbursement for Successful Pass of Certifications/Exams (Pre-approved by CTO)

Job Type:

  • Full-time
  • Monday through Friday 8am until 5pm (except federal holidays)
  • Participate in on-call rotation after 90 days of employment
  • Report to: IT Manager

Required Experience:

  • IT Technical: 2 years minimum (Required)
  • Location: San Diego, CA (Required)
  • License: California Driver's License (Required)

Natural Networks is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. All employment is decided based on qualifications, merit, and business need. All qualified candidates are required to take a personality assessment with no exceptions. Failure to take the assessment will result in the candidate not being considered any further for the position applied to.

If you need assistance or an accommodation due to a disability, you may contact us at jobs@naturalnetworks.com or you may call us at 619-222-3232.