At Natural Networks, we value our employees and believe that the environmental culture is essential to the success of the business. Because we are a small company, one of the many advantages is that we get to know one another with the help of monthly events, like Happy Hour and Monday free lunches and other events that occur throughout the year. We have also been an A+ rated business with the Better Business Bureau and San Diego Business Journal’s Book of Lists for years in multiple categories. If your interest is still peaked and you qualify in one of our listed open positions, then please apply at jobs@naturalnetworks.com!

Current Job Opportunities:

Who We Are:

We are a well-established, growing MSP and ITSP Company that has been in business for over 20 years that provides fully managed Voice, IT, & Cloud solutions for small to mid-sized businesses. We are seeking a technically proficient, team-oriented individual to contribute to the on-going success and development of our team!

Position:

The Tier III Support Specialist/Team Leader provides PC support for Natural Networks clients. This person must be skilled in all levels of Information Technology and enjoy working within a small office environment that is mission and results driven, and community oriented. This Tier III Support Specialist/Team Leader position must also have the ability to work independently on projects, from conception to completion, and be able to work under pressure at times handling a wide variety of activities and confidential matter with discretion. The individual will have the ability to exercise good judgment in a variety of situations, with strong written and verbal communication, information technology management, vendor management, organizational skills, and the ability to maintain a realistic balance among multiple priorities. This position must maintain current technical skills, excellent client service, and a polite, professional demeanor in accordance with Natural Network standards.

Education/Experience:

  • 10 or more years of related experience in a technical PC support position and/or related training or certification and/or Bachelor’s Degree in Information Technology, Information Systems, Computer Engineering, or related field.
  • Minimum 3 years of experience managing teams of four or more.
  • Good driving experience with an acceptable DMV driving record and own their own vehicle
  • Must be very organized, methodical and be able to multi-task
  • Great interpersonal, communication, and organizational skills
  • Excellent phone and customer service skills
  • Must be able to regularly lift and/or move up to 40lbs.
  • Provide on-site technical support and end-user technical training at assigned sites which may include travel to remote sites
  • Must be able to handle stress well in a fast-paced environment

Experience Installing, Troubleshooting, and Maintaining the Following:

  • All versions of Microsoft Windows (Desktop and Server)
  • Mac OSX experience (not required but is a plus)
  • Active Directory
  • Group Policy Objects
  • Desktop and server hardware
  • Microsoft Office 365
  • DHCP
  • DNS
  • TCP/IP
  • Experience with RMM and PSAs, but not required. Please specify if you have experience, and, if so, which one(s).
  • Other duties as assigned.

Natural Networks is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. All employment is decided based on qualifications, merit, and business need. All qualified candidates are required to take a personality assessment with no exceptions. Failure to take the assessment will result in the candidate not being considered any further for the position applied to.

If you need assistance or an accommodation due to a disability, you may contact us at jobs@naturalnetworks.com or you may call us at 619-222-3232.