At Natural Networks, we value our employees and believe that the environmental culture is essential to the success of the business. Because we are a small company, one of the many advantages is that we get to know one another with the help of monthly events, like Happy Hour and Monday free lunches and other events that occur throughout the year. We have also been an A+ rated business with the Better Business Bureau and San Diego Business Journal’s Book of Lists for years in multiple categories. If your interest is still peaked and you qualify in one of our listed open positions, then please apply at jobs@naturalnetworks.com!

Current Job Opportunities:

Job type
Full-time

Who We Are:
We are a growing MSP and ITSP company that has been in business for 25 years. We provide fully managed Voice, IT, and Cloud solutions for small to mid-sized businesses. We are seeking a technically proficient, team-oriented individual to contribute to the on-going success and development of our team!

Responsibilities and Duties:
Natural Networks is looking for a Level I IT Tech with very strong customer service skills and a good understanding of computers, servers and networks as well as building, troubleshooting, and maintaining: workstations, servers, network equipment, and Cloud Services via remote and on-site support. Additionally, creating and updating procedures as needed and making sure SLA's with our clients are met.

Requirements:

  • At least 2 years of recent, professional, hands-on experience in the IT field
  • Must have good knowledge of computers, servers, and networking with the ability to clearly understand problems being described by customers and assign the appropriate resource
  • Must be very organized, methodical and be able to multi-task
  • Able prioritize tasks/tickets as they populate including ability to track all ongoing service tickets and follow-up with clients regularly with status updates.
  • Monitor Backup, Anti-Virus, Workstation, Server, and other alerts daily for any errors that require attention.
  • Great interpersonal, communication, and organizational skills
  • Excellent phone and customer service skills
  • Strong attention to detail
  • Participate in on-call rotation
  • Good driving record and own vehicle
  • Must be able to handle stress well in a fast-paced environment
  • CompTIA and Microsoft Certifications are a plus, but not required

Experience with installing, troubleshooting, and maintaining the following:

  • All versions of Microsoft Windows (desktop and server)
  • Office 365 (applications and administration)
  • Mac OS X experience (not required but is a plus)
  • Active Directory
  • Group Policy Objects
  • Desktop and server hardware
  • DHCP
  • DNS
  • TCP/IP
  • Experience using VMware, Veeam, AutoTask, Managed Workplace, and Avast a plus

Education or Formal Training:

  • Associate's degree in Computer Science or related field, or equivalent combination of related education and experience
  • A+ Technology Certification preferred
  • Other relevant certifications are an advantage

Benefits:

  • Medical & Dental (100% Employer Paid minus co-pay)
  • PTO
  • Major holidays off
  • Mileage reimbursement
  • Free lunch Mondays
  • 1-hour lunch time
  • Monthly Happy Hour
  • Ongoing weekly training

Job Type:

  • Full-time
  • Monday through Friday 8am until 5pm (except federal holidays)
  • Participate in on-call rotation after 90 days of employment
  • Report to: IT Manager

Required Experience:

IT Technical: 2 years minimum (Required)
Location: San Diego, CA (Required)
License: California Driver's License (Required)

Natural Networks is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. All employment is decided based on qualifications, merit, and business need. All qualified candidates are required to take a personality assessment with no exceptions. Failure to take the assessment will result in the candidate not being considered any further for the position applied to.

Who We Are:

We are a growing MSP and ITSP company that has been in business for 25 years. We provide fully managed Voice, IT, and Cloud solutions for small to mid-sized businesses. We are seeking a technically proficient, team-oriented individual to contribute to the on-going success and development of our team!

Responsibilities and Duties:

Natural Networks is looking for an experienced, hard-working, motivated, reliable and technology-savvy Lead Structured Cable/Wiring Technician. Must be able to do a variety of tasks including pulling and termination of CAT6 cable for data, installation of data racks, security cameras, as well as a variety of wireless devices. A minimum of two (2) years of experience is required.

As a Natural Networks Cabling Technician, you are required to perform a variety of technical functions in the installation, operations, diagnosis, repair and maintenance of VoIP phones. This position must maintain current technical skills, excellent client service, and a polite, professional demeanor in accordance with Natural Networks standards.

The Cabling Technician must follow the requirements in the Employee Handbook, CAL-OSHA safety standards, and this position description. Success in this position is defined in part by the ability to establish and maintain trusting client relationships, healthy client networks, and meeting SLA’s and KPI’s.

Skill Requirements:

  • Cable installation includes: placement, termination, testing, labeling and documentation.
  • Install, terminate, test, label and document category 5e & 6 structured cabling system.
  • Install, terminate, test, label and document all types of fiber optic horizontal, & backbone cables.
  • Rodding and fishing both underground and above ground conduit.
  • Install cable pathway systems (cable trays, cable racks, J-hooks or D-rings).
  • Working knowledge of common trade tools such as cable testers, cable pulling equipment, rodders, compressors, and assorted power tools.
  • Strong ability to follow proper procedures and follow a scope of work.
  • Dress and route cable into telecommunications closets, modular furniture and other work area outlets.
  • Build out telecommunication and equipment rooms.
  • Terminate low-voltage devices.
  • Theoretical understanding of how VoIP Phones work and how Telecom operates.
  • Keep all company vehicles washed and clean
  • Climb extension ladders up to 24 feet.
  • Must be comfortable operating and working on scissor lifts
  • Carry installation materials, such as boxes of telephones and tools onto installation sites
  • Write up detailed reports outlining building/installation details and client requests
  • Take photos onsite of racks, power boxes, etc.
  • Maintenance and inventory tracking of company vehicles
  • Keep all company vehicles washed and cleaned once a month.
  • Manage inventory, organization, and maintenance of warehouse and company vehicles
  • Inventory control
  • Handle eWaste
  • Client and vendor pickup and delivery
  • Effective communications with customers, management, and fellow employees

Benefits:

  • Medical & Dental (100% Employer Paid minus co-pay)
  • PTO
  • Major holidays off
  • Mileage reimbursement
  • Free lunch Mondays
  • 1-hour lunch time
  • Monthly Happy Hour
  • Ongoing weekly training

Job Type:

  • Full-time
  • Monday through Friday 8am until 5pm (except federal holidays), Hours can vary
  • Report to: Chief Tech Officer

Required:

  • Technical: Two or more years of related and recent experience in a technical position
  • Location: Must be located in San Diego, CA
  • License: California Driver's License as well as three or more years of driving experience.
  • Must maintain a clean DMV driving record.
  • Must have standard industry tools including a power drill.
  • Must be able to regularly lift and/or move up to 50lbs.
  • Ability to work in a variety of settings - on ladders, roofs, inside and outside.

Natural Networks is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. All employment is decided based on qualifications, merit, and business need. All qualified candidates are required to take a personality assessment with no exceptions. Failure to take the assessment will result in the candidate not being considered any further for the position applied to.